SCAD Software Holdings Ltd
Customer Privacy Notice
Registered names: SCAD Software UK Ltd, SCAD Software Operations PTY Ltd, SCAD Software Products Ltd,
We are the controller of your personal data. For more information on controllers and their responsibilities please see our guidance on data protection principles, definitions, and key terms.
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- Sharing information outside the UK
- How to complain
Contact details
Email: info@scadsoftware.com
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
- Usage data (including information about how you interact with and use our website, products and services)
We collect or use the following personal information for information updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Website and app user journey information
- IP addresses
We collect or use the following personal information for research or archiving purposes:
- Website and app user journey information
- IP addresses
We may track your user journey by using the following tracking technology:
- Google Analytics
- Meta Pixel
Lawful bases and data protection rights
Under UK data protection law and South Africa POPIA law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website or on the South Africa POPIA website
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients and prospects are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for research or archiving purposes:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
- Directly from you
- Providers of marketing lists and other personal information (for example name, company email address, company contact number).
How long we keep information
We keep information provided by you Information Updates & Marketing Purposes for up to 24 months from the last meaningful engagement.
We keep CV information provided by you for recruitment purposes for 6 months
We keep website research and IP tracking details provided by you for Research, Improvement of Products and Services for 24 months.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
Who we share information with
For Marketing purposes we share personal information with
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: xSellerate Consulting PTY Ltd
Category of recipient: Sales Development Representatives
Country the personal information is sent to: South Africa
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
Organisation name: Stenex PTY Ltd
Category of recipient: Marketing & Website
Country the personal information is sent to: South Africa
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO or POPIA.
Information Commissioner’s Office (UK)
Helpline number: +44 (0)303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
The Information Regulator (South Africa)
Helpline number +27 0()10 023 5200
Website: https://eservices.inforegulator.org.za/complaints/default.aspx
Last updated: 5th June 2026