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FAQ

Dependency on SCAD Software

This a great question and there are several parts to my answer: 

1. Software Maintenance and Support – How do we do this? 

 

Our Standard model is that we charge customers 20% of the price we charged to build the application as an annual software maintenance and licensing charge. This covers the maintenance of the application (bug fixes etc) and pays a license fee for the use of our platform, which enables us to maintain and future-proof your application from any changes in the underlying technology. 

Software Support – this is an additional service where we can offer our clients a range of technical support services covering Tier 1, 2 and 3 support incidents on standard business hours through to 24*7 365 days/year support offering. Depending on the level of service, we would provide a tailored quotation. 

 

2. Software maintenance and Support from SCAD Software – will it be lower cost or more expensive than alternative options? 

 

We deploy very small teams to build even the most complex of applications, because of the lower volume of code in an application compared with traditional applications, the same applies to supporting an application. 

 To give you an illustration we are currently supporting a major blue-chip enterprise with a mission-critical very complex application that covers multiple business units. If you look at the level of resources, we need to support that application it is the equivalent of 50% of a Full-time equivalent employee doing this work. To support that application (built using traditional programming languages) internally, you would expect to have a team of at least 4 people. 

With the combination of 1 and 2 above, we expect to be better value than the comparative offerings. This would most certainly be the case if you looked at a total cost of ownership over a number of years. With SCAD Software you are future-proofed from changes in technology – you will not need to rewrite your application due to changes in technology. 

Take for example an application that costs 150K Euros to build with SCAD Software. The maintenance and licensing fee would be 30K Euros per year – which represents around 30% of a Full-time employee internally. Your application will be maintained, future-proofed from changes in the underlying technologies and thereby mitigating the need to rewrite your software every few years. 

 

3. What happens if I want to leave SCAD Software as a supplier? 

 

Unlike any other option, SCAD Software provides its clients with an exit strategy. We have a chargeable option where if at the end of a contract, you want to do something different, we will redevelop the application into a programming language of your choice. 

The reality is that you have a number of different options: 

  1. Keep using the application (will need to maintain any licenses) but stop all maintenance and support. As the title suggests this enables you to keep running the application it simply will not be maintained or supported. 
  2. Engage SCAD Software to rewrite in a modern language which we will agree. 
  3. ‘End of life’ the application and commission the new team to rewrite the application in a modern language and have a planned transition. 

 

If you look at the alternatives. If you have bought a: 

Packaged Software Solution – You can stop using the application. You should be able to migrate your data but you will either need to build or license a new application to continue the functionality. 

Build an application in-house – Moving that application from an in-house team to an outsourcer or indeed simply a new Development team in-house, our experience is that they will begin to rewrite that software. Picking up an application (that you assume is well documented – but typically isn’t), reading the code written to another teams standards – in practice the reality is that the new team will rewrite. 

Commissioned another Outsource company – Same as above. 

Choose a specific cloud provider. – Same as above 

 

4. What happens if SCAD Software goes out of business? 

 

There are two aspects of this, we suggest you need to look at: 

  1. What happens if the company behind some of the technology in your technical stack goes out of business or makes changes that “break” your solution? 
  2. What happens if SCAD Software goes out of business? 

 

In answer to point 1: Whatever route you take you end up with a clear risk of some of the underlying technology in your application going end of life, the company becoming insolvent, or they launch an upgrade that isn’t backwards compatible.  

In all cases, whether you use a large company or small, your technology stack will involve multiple components and programming languages that pose a risk. 

Technology components from Open source solutions or even technologies from big companies like Google, can contain changes that ‘break the system’. For example, some real examples: 

  1. AngularJS was developed by Google.  Millions of applications were built on Angular 1. When Google created Angular 2, there was no backward compatibility. There was a big outcry from millions of application developers who had to completely rewrite their applications.  Whilst developers usually aim for backward compatibility – it is never guaranteed.  
  2. Microsoft Silverlight and Microsoft Workflow foundation are two more examples of technologies used by many developers that ended up being ‘end of life’ from Microsoft. 
  3. Adobe Flash Player.  Again, used by millions, but they had to rewrite.  

 

The one difference with SCAD Software is that we reduce this risk by protecting clients against these myriad of technology changes or technologies being canned, by enabling a much quicker and cheaper switching for e.g.  from Angular 1 to Angular 2 or from Angular to Vue or Vue to React or Postgres to SQL server etc… 

 

Point 2: The way to mitigate this risk is that where necessary, SCAD Software is happy to have a copy of our source code in Escrow should anything happen to us as a company. 

The ideal option for a company is that you agree on a process to end-of-life an application based on both new technologies and new business requirements, then decide the best route of either doing that in-house or externally. 

Ideally, we look to engage clients on a long-term partnership basis where at some level we are as incentivized as our Client’s team to maintain the application in a way that maximizes the business value from that technology. As a result, we are very proud that our average client tenure is over 7 years. 

 

Table Of Contents

© Copyright . | SCAD Software

Dawie Martins

Head of Client Success and Product Management

With an illustrious career spanning three decades, Dawie Martins has cultivated expertise in diverse technology-related businesses across various sectors, including Retail, Hospitality, and Consultancy. His journey, which has taken him from a developer's role to Product Management, uniquely positions Dawie to lead the charge in Customer Success and Product Management services for our clients. 

In his role as Head of Customer Success, Dawie operates at the intersection of commerce and technology. His mission is to ensure the seamless translation of commercial imperatives into highly effective software applications that not only meet but exceed the outcomes specified by our clients. 

For clients engaging SCAD Software to build applications destined for the market, Dawie and his team offer Fractional Product Management Services. They become invaluable partners in crafting and maintaining a product roadmap, assuming the mantle of the product champion within the client organization. This collaborative approach ensures that our clients' visions are realized efficiently and effectively. 

Dawie's wealth of experience and his dedication to driving success for our clients make him an indispensable part of SCAD Software's commitment to delivering excellence in every project we undertake. 

Shawn De Wet

Chief Technology Officer

Shawn De Wet brings to SCAD Software over two decades of unparalleled expertise in software systems delivery. His career exemplifies a relentless pursuit of problem-solving excellence and a commitment to end-user satisfaction, achieved through meticulous system architecture and design. Proficient in core enterprise ERP systems, Shaun's recent achievements stand as a testament to his prowess, including the conception and successful launch of two cutting-edge SaaS products on the robust Azure platform. 

While Shawn's professional accolades are impressive, his vitality extends beyond the confines of the office. An ardent lover of the outdoors, as evidenced by his passion for mountain biking, Shawn's dynamic and adventurous spirit infuses our technological endeavors with a fresh perspective and boundless energy. 

At SCAD Software, Shawn leads the charge in Operational Delivery of Client solutions. He heads the development team and works closely with our valued clients to ensure they realize their desired outcomes from our technology solutions. His commitment to excellence and customer satisfaction is a driving force behind our success. 

Andy Fensham

Founder, Chief Architect

Andy Fensham's journey is a testament to his unwavering commitment to reshape the software development landscape. With a background in global banking software consultancy, he founded SCAD Software in 1998 with a visionary goal – to address the mounting technical debt that was becoming a liability for businesses worldwide. 

Andy's unique blend of technical expertise and business acumen empowers our clients with pragmatic, robust software solutions that yield tangible results. Recognizing the risks posed by outdated software, he pioneered an innovative approach to custom software development, consistently delivering large-scale projects at an astonishing pace – 75% faster than traditional methods. 

Andy's dedication not only safeguards our clients' future but also cements SCAD Software's position as an industry trailblazer. He continues to lead our innovation roadmap, constantly seeking new ways to enhance our offerings with more examples of how we can turn “minutes to seconds”. 

Shaun Orpen

Group CEO

With an impressive career spanning over three decades in the Technology and Telecoms sectors, Shaun Orpen brings a wealth of experience to his role as Group CEO. His journey began with the groundbreaking entry of Microsoft Excel into the UK market, a stepping stone that eventually led him to play pivotal roles on the UK Executive Board during Microsoft's meteoric rise from £10 million to £1 billion in revenue. 

During his tenure at Orange, Shaun spearheaded the division responsible for catering to Small and Medium Businesses in the UK. Since then, he has continued to shape the success of a number of small and global technology enterprises, leveraging his strategic acumen and commercial leadership. 

Shaun's unwavering commitment to the convergence of technology and business is evident in his track record of elevating every organization he's been a part of. As the driving force behind SCAD Software's commercial endeavors, Shaun is leading our expansion across the UK, Europe, and the USA. 

His steadfast ethical stance, mirrored by his partner Andy Fensham, forms the bedrock of SCAD Software's principles, defining our approach to client interactions and business dealings. 

Stephen Moore

Chairman

Stephen Moore's illustrious career speaks volumes about his leadership capabilities. With a rich background spanning diverse industries such as Retail, Events, Technology, Telecoms, and Media, he has consistently demonstrated his ability to craft and execute growth, differentiation, and exit strategies in highly competitive markets. 

As the visionary Founder/CEO of multiple successful ventures, Stephen has guided five companies from their inception to remarkable exits and IPOs, including the noteworthy £117 million listing of Expocentric Plc on Techmark 2000. His track record extends beyond entrepreneurship; he has played a pivotal role in over 40 companies as a Non-Executive Director, Chairman, Consultant, and Advisor, raising more than £85 million in private and public markets. 

What sets Stephen apart is his global perspective, cultivated through extensive work in the UAE, US, Singapore, Hong Kong, and EMEA. This international experience enriches SCAD Software's strategic direction, making him an invaluable asset in our mission to navigate the complex landscape of digital transformation and empower our clients to achieve enduring success.