What is Workflow Management?
In the simplest terms, workflow management is the making sure that tasks get done efficiently and that everyone that needs to get involved in a process is involved. When you break it down into its component parts, workflow is the efficient use of all of a company’s resources to get a job done. In order to develop an efficient management system for company resources, you need to understand your company first. When you are setting up a workflow system, you tend to learn a lot about your company and how it operates. This kind of a process allows you to develop stronger paths of communication between departments and it also helps you to remove duplicate work efforts from your process to help make your company more efficient.
Improving efficiency through workflow management means that your company is not only more cost effective, but it is also better able to respond to issues that may come up. For example, as you are following the customer service workflow for a work order, it may be revealed that there is not technical manual in place for that particular product. The lack of easily obtainable technical specifications on a product can make it difficult for the entire support team to be able to offer quality service to clients. A study of the path that work follows will reveal deficiencies in your system and force you to find ways to fix those issues in order to maintain the smooth flow of information.
Another powerful advantage to workflow management is that it prevents important items from sitting on one person’s desk for too long. When a project is created, one of the first things that is establish is a chain of responsibility that dictates who signs off on project documents. A deadline is set for each person to take care of their portion of the project and exceeding this deadline sets off alarms with the rest of the people involved in the project. This is something that will help staff members to develop a more efficient work schedule and it will also make sure that important project documents do not start piling up on one person’s desk which would slow down the progress of the entire operation.
A workflow management system is one of the most effective tools available at keeping a company efficient. If you want to save money on company operations and help your company to get one step ahead of the competition, then you need to adopt a workflow system for everything you do.